Hires/Promotions/Honors Kathy Bett of Lawley Insurance in Buffalo was recently appointed a special Blue Streak representative for the Central Insurance Companies. Blue Streak is a personal lines service, recognition and relationship program provided to select agencies representing Central Insurance that maintain consistently high professional standards and have a track record of producing high-quality personal lines for the company.
If you were the coach of a football team, one of the things you would spend a lot of time doing is studying your opponents. You would watch tapes of their games over and over again to learn more about their strengths and weaknesses. Then you'd use this information to develop strategies that would make you better than your opponents so you could win the next time you met on the field. A business is much like a football team and if you own a business one of your goals is to try to beat your competitors every time you face them. This reality can seem harsh because you may actually like your competitors on a personal level. But when there's a limited "pie" of people or companies to sell to or service, you want a hefty piece of that pie and want to beat the competition.
The FBI improperly and, in some instances, illegally used the USA Patriot Act to obtain personal information about people in the United States, according to a new Justice Department audit. The agency also vastly underreported to Congress how often it has forced businesses to turn over customer data, the audit shows. FBI officials issued 39,000 security letters in 2003 but told Congress it had issued only 9,254 in both 2003 and 2004 combined. National security letters are administrative subpoenas that allow the FBI to require -- without judicial approval -- telephone companies, Internet service providers, financial institutions, credit bureaus and other businesses to produce personal records about customers or subscribers.
As the April 18 tax deadline approaches, Attorney General Eric T. Schneiderman is asking taxpayers to notify his office of any unsolicited email messages disguised as official communications from the Internal Revenue Service or tax preparation companies, designed to steal personal and financial information. A growing problem during tax season, the so-called "phishing" scams may violate consumer fraud statutes.
be a better complainer Hugh Graham, associate professor of business at Loras College, gives these tips for making effective customer complaints: - Make sure you speak with a person, and don't be afraid to ask for someone in a higher position. - Be specific in your complaint and in what you would like to see done. - Keep records: who you spoke with, when you spoke with them and what you talked about. - Stay calm and don't make the argument personal. 10 most complained about companies: - Home warranty - Property management - Landline phone service - Cellular phone service - Internet service - Cable TV service - Satellite TV service - Furniture sales - Home builders - Rental cars 10 least complained about companies: - Piano moving - Hauling - Structural engineering - H...
Caught off guard by the explosive growth of online social networking sites like MySpace and Flickr, many companies are racing to replicate this success in the mobile space. However, building mobile social networks to meet the needs of diverse user communities requires business models and platforms that encourage user acceptance and participation. Mobile IM is another communications platform companies should harness for community-content distribution. The advance of mobile social networking enhances more than community interaction; it provides content companies and mobile service provider, with a new, personal, and extremely effective channel to the customer. This focus gives them the clout and the cost structure to provide content to a loyal mass audience.
Sophisticated scheduling software can save some employers money and give employees more options. But some observers say it can also cause instability in workers' lives and dent profits. Advanced scheduling software tools are making it more possible than ever to match labor supply with business demand. Software products from a number of vendors can take into account such factors as sales data, foot traffic and hospital bed openings to let organizations arrange for the right number of workers, the right blend of skills and the lowest-possible labor costs. Sophisticated scheduling software raises the specter of chaotic, constantly changing shifts that wreak havoc on employees' personal lives and harm companies in the form of low morale, poor customer service and high turnover. Today's tool...
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