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Recognizing the complexity of tax law, both substantive and procedural, the IRS for many years has sought to promote taxpayer compliance and aid taxpayers that experience problems when dealing with the IRS. In 1979, the IRS consolidated and formalized its taxpayer assistance efforts by creating the Office of the Taxpayer Ombudsman. In 1996, ever sensitive to criticism and in an effort to provide better service, the IRS replaced this office with the Office of the Taxpayer Advocate. Taxpayer mistrust and dissatisfaction remained, however, and Congress enacted sweeping reform in the IRS Restructuring Act of 1998, radically overhauling both the IRS organizational structure and the way the agency conducts its business. One significant area of change relates to the Office of the Taxpayer Advo...
To: POLITICAL EDITORS Contact: Betsy Stephenson for Taxpayer Advocate Service, +1-202- 973-5889
WASHINGTON - Congress is damaging the Internal Revenue Service by shortchanging its budget, making it harder for the agency to help taxpayers, detect fraud and bolster revenue collection even as budget deficits surge, a government watchdog said Wednesday. The imbalance between its workload and its resources is becoming unmanageable," Nina E. Olson, the national taxpayer advocate, wrote in her annual report on the IRS.
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