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PHILADELPHIA -- The concept is so simple, so practical and so economical that you have to wonder why it wasn't always like this. You just filed an ins...
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The first of a two-part series on improving the insurance claim process is presented. These are: 1. innovations in information management, 2. changes in resource management, 3. loss of authority, 4. unforeseen effects of catastrophic events, and 5. expanded scope and scale of company operations. Together these five factors have combined to produce a significant change in the claims process -- one best characterized as the move from simple to complex claims. Big claims can bring some big problems -- some that are inevitable and others that can be avoided. Faced with the changes to the claims pro- cess in the last 20 years and their logical implication, it is clear that steps should be taken to restore and improve claim adjustment processes, particularly in large complex cases with a high...
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To: STATE EDITORS
Contact: Melissa Fox or Katy Gresh of Pennsylvania Insurance Department, +1-717-787-3289
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The second of a two-part series on improving the insurance claim process is presented. Risk managers need to focus on four important areas with regard to property claims: people, information, process and technology. The first key to an improved claims process is establishing the right claims team. Defining the issues and recognizing where problems may arise allows risk managers to manage proactively. The third necessity for risk managers is controlling the claims process. This includes establishing an adjustment schedule and agreeing to a set of deadlines for exchanging particular information. Technology can greatly enhance the claims process. There is no perfect solution to handling difficult claims in today's environment. Experience, patience, and the ability to learn from the past an...
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Ordinary payroll coverage is a common endorsement in many property and business interruption insurance policies. It provides coverage if a policyholder wishes to retain key hourly employees who are completely idled after an incident and unnecessary to continuing operations. Recently, however, insurance companies have misconstrued ordinary payroll coverage in the claim process, seeking to turn this coverage extension into a coverage exclusion. The dollar impact can be significant. If you are filing a claim, beware. If you are renewing your policy, ensure the wording is clear. The intent of ordinary payroll coverage has been misconstrued on recent claims. Should you have a business interruption claim, you should be sure that the coverage is properly interpreted and that you recover all th...
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The Patient Protection and Affordable Care Act, Public Law 111-148, was enacted on March 23, 2010, and the Health Care and Education Reconciliation Act (the Reconciliation Act), Public Law 111- 152, was enacted on March 30, 2010 (jointly referred to as ``the Affordable Care Act''). The Affordable Care Act and implementing regulations (codified in Department of Heath and Human Services (HHS) amended interim final rules (IFR) at 45 CFR Part 147) require that non- grandfathered health insurance plans and issuers offering group and individual coverage have effective internal claims and appeals and external review processes. The effective date for these requirements is plan or policy years beginning on or after September 23, 2010. Regarding external review, the statute requires that health p...
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Business Editors, Automotive Writers
CHICAGO--(BUSINESS WIRE)--Jan. 27, 2003
CCC Information Services Inc. (NASDAQ:CCCG) today introduced version ...
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Loss reserving is a far more complex task. Loss reserves typically are an insurance company's largest balance-sheet liability, often by a wide margin. Loss reserves also can be the greatest source of uncertainty in a financial statement. A property/casualty insurer's loss reserves, based by necessity on actuarial estimates, aren't like most balance sheet items common to other industries. Audit committee and board members benefit by having a complete understanding of insurance claim liabilities and loss reserving. Actuaries play a vital role in the process and have extensive knowledge about the company's loss reserves and the development of its estimates. Here are some of the questions to ask your actuaries: 1. Who are the principal actuaries in the process, how are their teams structure...
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LOS ANGELES, Feb. 24 /U.S. Newswire/ -- Holocaust Survivors won an important ruling on the valuation and handling of their Holocaust insurance claim process by the International Commission on Holocaust Era Insurance Claims (ICHEIC) thanks to a ruling issued Monday, February 23, 2004, by Federal Court Judge Donald S.W. Lew.
The two issues before the court were; whether the lawsuit filed last September in California court against ICHEIC was a matter to be heard in State or Federal court, and whether or not to grant ICHEIC's motion to dismiss the lawsuit.
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The author would like to urge you to put E&O insurance at the top of your 2009 agenda. If you haven't purchased high-quality coverage yet, do it soon. According to CNA Insurance, a major provider of E&O insurance for financial professionals, the average 2007 E&O claim in one of their health insurance-focused programs was just over $20,000. This reflects legal fees and indemnity payments, but usually not litigation costs, since health claims are often settled. After you buy E&O insurance, try to reduce the odds of filing a claim. Here's how: 1. Scrub your sales process until it shines. 2. Make sure your business practices are top-shelf. 3. Really listen to your clients. 4. Leave a paper trail. 5. Stay in your area of expertise.