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, by Gregory Fernando Pappas, is reviewed.
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Since the Sarbanes-Oxley (SOX) legislation was passed in 2002, many information technology workers have faced significant changes in their jobs because of SOX compliance requirements. Organizations hoping to motivate and retain IT workers need to understand the experience of being an IT worker dealing with SOX compliance issues and responsibilities. This research contains an investigation of the question, "What is the experience of IT workers with Sarbanes-Oxley compliance responsibilities?" This phenomenological study revealed several prominent positive and negative themes in the experiences of the IT workers within a large public organization.
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The goal of this study was to determine if work experience might be a better predictor of success than a GMAT score by examining how successful students have been in an MBA program in a suburban metropolitan university. Success in the MBA program was measured by overall GPA for students completing the program. The study also examined the benefits of offering a GMAT Waiver to individuals with significant and leadership experience. Other characteristics, such as age, gender, race, undergraduate GPA and undergraduate upper division GPA were also studied. Preliminary results indicated that significant leadership and administrative work experience were a better predictor than GMAT scores in predicting the overall success of students enrolled in an MBA program. There appeared to be very littl...
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The aim of the present work is to propose a scale to measure customer satisfaction with reference to product and integrated services, in a broader context than simply evaluating product performance, i.e., by measuring aspects involved in pre- and post-purchase stages. The proposed scale has three versions: for convenience, shopping, and specialty goods. The scale for shopping goods was also administered to a sample of buyers of a specific branded product (i.e., a pair of jeans) and evaluated for validity and reliability. Lastly, latent class models are estimated in order to verify if there exists a judgment of satisfaction in each phase of the consumption experience.
