Drawing from three theoretical bases-"information stickiness" from the knowledge management literature, "service coproduction" from the service operations management literature, and "incomplete contract theory" from the transaction cost economics literature-we discuss a theoretical framework and develop models to study the efficiency of the service coproduction process in a knowledge-intensive consulting environment. We apply, refine, and interpret these theories to determine how work should be allocated between the consultant and the client and the corresponding pricing under different contractual relationships that occur in this industry. We find that, with a pricing schedule that relates the fee adjustment to the self-service level and one party's ownership of the residual right to s...
The quality of consulting services informing project decisions is crucial for the effectiveness of public investments. We analyze the ability of the consulting industry to provide adequate services to government agencies in Italy. At the aggregate level we observe that the value of the public demand for consulting services is a small and highly variable share of revenues of the consulting firms. At the micro level, we analyze the procurement data for some 300 feasibility studies. Although the market for those studies has been reasonably competitive, it has attracted a small fraction of the all consulting sector, and the quality of the studies has been unsatisfactory. We claim that an increasing public demand would provide more incentives for firms to focus their business on the provisio...
The extant literature provides very little insight into the way in which public purchasing departments are contributing to competitive acquisition processes for consulting services. This research attempts to address this shortcoming by describing the way that public purchasing departments have been able to contribute to these decisions throughout the various stages of the acquisition process. Study informants included 1782 public purchasers from federal, state, provincial, and local government agencies throughout the United States and Canada. While the purchasing department is involved in these important purchase decisions, it would seem that their respective agencies might benefit from increased involvement and consequently the value that can result.
The Trust Co. of Oklahoma has enjoyed 13-percent year-over-year growth providing consulting services to trustees. But it thinks it can do a lot better than that.
While this topic of the enrollment industry encompasses a broad array of issues, there are four broad categories that merit some discussion: * Enrollment management consulting services and related vendors; * The student loan industry and related services; * The rankings and college guidance publications; * Postsecondary educational institutions and nonprofit professional associations. THE OUTSOURCING OF ENROLLMENT SERVICES In this essay, a differentiation is made between an array of enrollment-related services such as purchasing names through search services, the use of mail fulfillment houses, telemarketing and telequalification, graphic design services, Web development, financial aid back room services, financial aid compliance assistance, electronic transcript services, erp systems,...
On Oct 6, 2008, the Treasury Department's Advisory Committee on the Auditing Profession released its recommendations for enhancing "the sustainability of a strong and vibrant public company auditing profession." The recommendations address a host of issues related to human capital, firm structure and finances, and market concentration and competition. Despite the appeal of the recommendations included in the committee's report, there are two critical areas that the recommendations do not address. First, the committee was unable to reach a consensus on any recommendations related to auditor liability. Second, the committee did not address the scope of services provided by auditing firms. The author fears that, even with the provisions of the Sarbanes-Oxley Act in place, the reemergence o...
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