Comcast has long been an active supporter of the Arab American community and an active participant in many organizations, including the Chamber," said Jim Alien, chairman of the American Arab Chamber of Commerce. "This step forward by Comcast further demonstrates the company's commitment to provide convenient, user friendly service in our ethnically diverse area. "Continuous improvement in our ability to meet the diverse needs of our growing customer base is a top priority for Comcast," said Dave Buhl, senior vice president, Comcast Michigan Region. "Our customers in the Dearborn area and throughout southeast Michigan now have access to a facility equipped with the advanced technology and talented individuals necessary to provide the highest level of customer service." Lett: (L-R) Com...
For Comcast Corp. to be competitive in 2009 -- a year in which the recession may leave customers wondering whether it's necessary to have telephone, Internet or cable television services -- the telecommunications giant will have to gain an edge through customer service, the company's vice president of customer operations said. Rick Germano was in Salt Lake City on Tuesday to talk to Utah management of the Philadelphia-based company. Comcast, the nation's largest cable company with customers in 39 states and Washington D.C., does not release how many Utah customers it has for competitive reasons.
LANSING, Mich., April 14, 2011 /PRNewswire/ -- Local regulation must be restored if Michigan's cable customers are to be rescued from rapidly rising rates and poor customer service according to the Michigan Chapter of the National Association of Telecommunications Officers and Advisors (MI-NATOA) and the Michigan Chapter of the Alliance for Community Media (MI-ACM). The call for renewed regulation of the cable industry followed a recent report issued by the Michigan Public Service Commission; the MPSC's report concluded, for the fourth straight year, that "competition in the video services market is still increasing. Cable was deregulated in Michigan in 2006 at the urging of phone and cable companies. Lawmakers who favored the elimination of regulation argued that widespread competitio...
Trouble's brewing in the idyllic republic of Salem. Tar is bubbling, and feathers are being collected. The villain in this particular story is Comcast, the cable television provider for Salem, for whom customer service seems to be a theoretical concept. I do not have, do not want, and will not be getting Comcast cable at my house. The three to eight pixilated channels we get on any given day through our $12 antenna, depending on the humidity, are more than enough for us. I have, therefore, no dog in the hunt for Comcast's hide.
PHILADELPHIA - By many measures, this should be the glory moment for cable TV industry leader Comcast Corp. Comcast, the cable provider of the Mid-South, has stepped up to meet the competitive threat from satellite TV, and customers are rapidly embracing a "triple play" bundle of digital video, high- speed Internet and phone service, which not only brings in more money but also makes customers less likely to jump ship.
Consumer complaints rose sharply in 2010, climbing 37 percent to 6,462 from 2009, Colorado Attorney General John Suthers announced Monday to mark the start of National Consumer Protection Week. The 2010 total was up 117 percent from 2008's 2,969 complaints. Mike Saccone, spokesman for the Attorney General's office, said there were several factors leading to the surge, including ease of online filing, an aggressive outreach campaign by the office, national companies such as DirecTV and Comcast having customer service centers in the state and specific problem companies like 2010's leading complaint generator, the National Energy Rebate Fund.
TO THE EDITORS: For Comcast customers who have become so accustomed to frequent rate increases, terrible customer service and a business solely intent on its own profit, here is another maneuver perpetrated by Comcast and NBC for wider control of what you watch and how much you pay.
Comcast and DIRECTV, two leaders in the cable/satellite industry, both recently deployed speech solutions with the goal of providing an excellent, innovative customer experience and staying ahead of their industry competitors. Comcast partnered with West Interactive to design and develop a natural language-based troubleshooting application for Internet access, registration and installation issues. The natural language troubleshooting application is delivering tangible cost savings and customer service improvements for Comcast. DIRECTV worked with West Interactive to design and develop a speech-enabled solution with two key objectives -- streamlining the pay-per-view movie and event ordering process and automating the installer activation process. Speech-enabling the pay-per-view orderin...
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