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This case provides a realistic scenario encountered by senior management in managing organizational change from the old to the new economy. Walker and Walker is a Southern family owned manufacturing firm struggling to expand into a global marketplace. The tensions involved in organizational change are played out in multiple arenas. The student is challenged to analyze these arenas. The instructor is provided with extensive supporting literature to facilitate this analysis.
While some business strategies analyze the affects of change on the bottom line, change management focuses on people and how they resist, cope with, and ultimately accept change in the workplace. Executive leaders use change-management strategies to create a culture that embraces change, and often find that these strategies make the difference between the success and failure of new management processes and system implementations. There are three critical steps that executives must follow to implement change in the workplace. These are: 1. Focus on people. 2. Communicate strategic messages. 3. Combine communication and training. Action learning creates a laboratory where staff and managers work together as they learn new processes and solve problems. Include metrics in the change-managem...
The article examines three basic approaches to organizational change-directed change, planned change, and guided changing-and their appropriateness as a function of the relative business complexity and socio-technical uncertainty in the situation. Two moderating factors, the change capacity of the organization and the urgency of the situation, are also considered. The article concludes with a discussion of the implications for our thinking about organizational change and change management practices.
Companies typically think of Six Sigma as a quality improvement program. But when successful, Six Sigma is fundamentally . In the long run, Six Sigma will essentially change the culture of any organization. A more productive, but indirect way, is to focus on changing behavior; that is, focus on what people do and how they do what they do, not how they feel. This can be done by focusing on concrete short-term projects and by role modeling how to go about problem solving. In other words, focus first on achieving concrete short-term results, then widen the rollout in the organization, wave after wave. The most important thing Six Sigma teaches everyone is disciplined, analytic and deliberate thinking and decision making. This is the underlying strength of the def...
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